Returns & Refunds

 

Returning an item to Merch CMT (Frank Bruno Foundation
website) is easy, just review the information below and we will sort out the
rest once we have received your return. Don’t forget to put a copy of your
order paperwork in with your return, this will help us deal with your return as
quickly as possible. If you need any help or have any questions on returning an
order, then please email our customer services team.

How to make a return

If you are not entirely satisfied with your purchase then
please contact us within 30 days of receipt of your purchase(s) by e-mailing help@merchcmt.co.uk We will arrange for
replacement goods or a full prompt refund.

Please print out your order confirmation and include this
with the item(s) you are returning. Once we receive the item(s) back we will
send you a replacement, an exchange for another item or a refund.

Our returns address is:

Merch CMT, 106 Grace Road, Leicester, LE2 8AZ

When posting your order or an item back to us, please make
sure to hold on to your proof of postage (the receipt you get from the post
office).

If you have any other queries about returning an item, then
please contact us.

Full Returns Policy

We can only accept items returned to us within 30 days from
the date your order was dispatched.

Items must be returned to us in an unworn and unwashed
condition, deemed fit for resale. Please ensure goods are returned to us with
their original tags attached and original packaging (where applicable). Some
items are not returnable due to hygiene reasons and this will be stated on the
website.

The items are your responsibility until they reach us;
therefore, it is advisable to use a tracked delivery service or First-Class
post, with a proof of postage.

As soon as we receive your return, we will process your
exchange/refund request straight away and send you an email to confirm it's
been done. We process all returns on the day they are received back to us so we
can be as efficient as possible for you.

If a discount was applied to your order, the amount refunded
will be adjusted accordingly.

If you have received a faulty or incorrect item, or if you
are not happy with any aspect of your order, we're ever so sorry. Please
contact us prior to returning the item so that we can sort this for you.

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